Customer contact centers and call centers are one of the most key points of communication between organizations and customers. In recent years, with the increase in the penetration rate of social networks and messengers and the need to integrate communication with customers in organizations, the concept of call center has given way to a more comprehensive concept called contact center.
CRMROOM, relyies on the skills and the technical knowledge of its specialists, as well as the experience of setting up several communication centers in banks, insurances, stock brokerages, broadcast and distribution companies, internet markets, fast-moving consumer goods manufacturing companies, etc., in Iran, can Setting up communication centers will be with your organization to achieve the desired results.
If you plan to set up a customer contact center in your organization or improve your customer contact center, you can use CRMROOM services in this field:
1- Designing a communication center strategy
2- Determining the technology, evaluating, selecting and monitoring the call center infrastructure and software contractors
3- Designing IVR senario, contact groups and work shifts
4- Evaluating and selecting the call center personnel
5- Training and developing the communication capabilities of call center personnel
6- Training and developing the management skills of call center supervisors and managers
7- Providing advices on improving KPIs of the contact center (key performance indicators of the contact center)
